The shift towards a new SharePoint support paradigm
As business leaders continue to optimise spend and ROI for both on-premise, cloud and digital Microsoft collaboration assets, there is an ever growing need and challenge for the CxO to provide comprehensive support for technologies such as SharePoint and Office 365. With additional pressure on skills acquisition and retention coupled to a reduction in capacity procurement budgets, clients in both small, medium and large scale Enterprises are looking at more cost effective and flexible support models for both short term and long terms needs.
Mixed support needs require a new model
“This is a trend we have observed over the last 5 years”, said Marc Lenferna, Managing Partner Delivery Services at Complexus. “For some time now, Complexus has provided Managed SharePoint support services to both small and large organisations ranging in value from $2000 to $2m+. We understand that clients have mixed support needs and that not all projects require full time consultants, or expensive in-source contract subject matter experts that often require larger budgets or protracted CAPEX OPEX approvals”.
Complexus Concierge – SharePoint & O365 support on your terms
“At Complexus we are always innovating and listening to what our clients want and our business model changes to align with industry trends, market conditions and new technology from Microsoft”, said Nick Bradshaw Managing Partner Client Engagement. “These were the key drivers for the creation of Complexus Concierge, a Managed SharePoint Support Service targeted specifically at SharePoint and O365 clients that we can tailor as required”. Like the Concierge desk at a top hotel, Complexus Concierge offers a menu of support services and pricing options that provides peace of mind for clients via cost effective access to a pool of highly skilled Microsoft certified consultants, as and when the need arises, covering SharePoint, Office 365 and related stack components.
Some clients just want a quick fix over the phone, some clients want full time embedded staff on site and some clients want a blended support solution needing onsite resources and remote / ad-hoc experts to trouble shoot specific problems as they arise. All these models are available through the Complexus Concierge Managed Service as we can tailor the support model to meet specific client needs, budgets and ways of working. Costs are fixed for the period so you know what budget you have allocated and every hour consumed is tracked and reported on a monthly basis.
If you are looking for a new Office 365 / SharePoint support model and would like a FREE consultation and cost illustration from one of our team, contact our Head Office to learn more.
Complexus is an established Microsoft Gold SharePoint consultancy operating out of Cape Town & Johannesburg. Complexus has grown to become a leading SharePoint solutions provider with a reputation for innovation in Enterprise Collaboration, Productivity, Strategy Advisory, Managed Services & SharePoint App development. The Complexus Product and Service portfolio is aimed at organisations seeking to collaborate more effectively and gain a greater return on their investment in the Microsoft SharePoint & O365 platforms. Complexus is a member of the prestigious Microsoft Business Critical SharePoint Partner Program and routinely offers thought leadership and insights at local & international community events.